Online general terms and conditions of sale


The company IEVA, a simplified joint-stock company with capital of 90 208€, registered with the Trade and Companies Register of Paris under number 820 930 576, SIRET: 820 930 576 000 , and whose registered address is IEVA, 87 RUE REAUMUR 75002 PARIS, operates the website ELENATURE available at: (hereinafter “the Site”).

Phone : +33 809 400 173 - Email : - Address : IEVA, 9 Allée Irène Joliot-Curie, 69800 Saint-Priest - FRANCE

Our offers are exclusively reserved for individuals, for use without resale, for delivery in mainland France, including Corsica, Monaco, excluding the Overseas Territories, United Kingdom, Europe Mainland, Russia, China and North Africa.
An individual is a natural person who is acting for purposes which are outside the scope of his trade, craft, business or profession. Any resale of products purchased through the Website is strictly prohibited.
Only natural persons legally capable of entering into contracts of sale  for products offered by IEVA may place an order. To this end, you declare to the company IEVA that you have agreed to the Online General Terms and Conditions Sale and, so that the sale can be completed, that you are of legal age and are not under supervision or legal guardianrship when placing your Order .
These General Terms and Conditions of Sale are intended to establish the sales procedures for cosmetics on the Site (hereinafter the “Products”).
These General Terms and Conditions of Sale are available online at the main address of the site, and are downloadable, printable and prevail over any other reproduction medium.
IEVA France reserves the right to modify these Online General Terms and Conditions of Sale by publishing a new edition which will apply to all orders placed after it was first uploaded to the website.


1.1. Placing the order

Orders can be placed:
– Online :
– From your smartphone and tablet at
– By phone: at 0809 400 173 (toll free from a landline)

1.2. Confirmation of the Order

The order means that you agree to price, the characteristics of the products listed on the website as well as delivery terms and conditions of products,bearing in mind that the products are offered for sale subject to stock availability.
Before confirming your Order, you will be asked to declare that you have read the following provisions and expressly accept the terms thereof.
To finalize your order, you will be prompted to click the “Confirm my order” button which will direct you to the secure online payment page. By clicking on the “Submit” button you agree to the entire order. (This action confirms the entire Order).
Once the order has been received, we will confirm the acceptance of your Order and the dispatch of your products as soon as possible, by e-mail.
Information on Product availability is available when placing the Order. Errors or modifications may occur as an exception, particularly in peak periods such as Easter, Mother’s Day, Christmas, etc. In the event of unavailability of a Product after placing your order, we will notify you by email, as soon as possible, in which case your refund will be made within no later than 14 days following the cancellation of the Order.

1.3. Online Order

You will have a chance to create a personal account when placing your first order. To do this, you will be prompted for a user-name and personal password as well as the personal data necessary for placing your Order, including your identity, your address, your shipping address if different, your phone number and the payment method to fulfill the Order.
Orders being payable only by credit card, you will need to provide the details of your card, and enter the information thereon necessary to complete your Order, namely: its number, its expiry date and the security code on the back of your bank card.
The user name and personal password are proof of your identity and you commit to any Order placed through them subject to the exercise of your right of withdrawal as defined in Article 4 of these General Terms Conditions of Sale. They serve as an electronic signature. Your user name and personal password are your responsibility and you alone will bear the consequences that could result from any uses by third parties who become aware of them, unless that knowledge is the result of a direct fault of IEVA.
If you forget your ID and your personal password, or fear that a third party might have got hold of them, the Site has a function showing you how to recover your user-name and choose a new password at any time.
Using your user name and your personal password, you can later access the Site at any time to place your orders.
With these same user names and passwords, you can partially and / or completely access your personal data on other tools offered by ELENATURE (the ELENATURE or IEVA apps and the various in-store diagnostic devices).
It is your responsibility to pay particular attention to the information provided, as well as the Products in your Order before confirming it. The Order processing system allows you to go back on your Order to change or correct any error before confirming it. IEVA cannot be held responsible for any errors on your part when placing your order.

1.4. Refusal of the order at the behest of IEVA

Pursuant to the provisions of Article L.122-1 of the Consumer Code, IEVA France is entitled to refuse any order or to require payment in advance, for legitimate reasons, including:
– arrears or insolvency,
– predictable problems affecting the delivery of Products,
– the inability to provide evidence of your legal capacity to purchase or your status as an individual
– or an Order placed in bad faith, particularly if IEVA France finds that you are trading in the Products thus purchased.


2.1. Price

The prices applied are those in effect on the day the Order is confirmed.

The prices are expressed in Euros, including all taxes, unless otherwise stated on the Site and excluding delivery charges for the Products, as indicated in article 3.1 of these General Conditions of Distance Selling.

For the United Kingdom, the prices are expressed in Pounds Sterling, exclusive of taxes and duties (incoterm DDP: there are no additional customs duties or VAT to be paid), unless otherwise stipulated on the Site and exclusive of delivery charges for the Products, as indicated in article 3.1 of these General Conditions of Distance Selling.

For other destinations, prices are expressed in Euros, excluding taxes, unless otherwise stipulated on the Site and excluding delivery charges for the Products, as indicated in article 3.1 of these General Conditions of Distance Selling.

For orders outside the EU and outside the United Kingdom, possible customs fees may be charged by the carrier upon delivery. These are specific to each country and depend on the amount of your order. When charges apply, they are at your expense.

The promotional offers and prices that are stated are valid as long as they are visible on the Site, within the limits of available stocks. We decline any responsibility in case of stock shortage or unavailability of the Products. IEVA reserves the right to change the prices of the Products shown on the Site without notice.

2.2. Payment of the Order

Orders are payable in Euros only, except for the United Kingdom where we use Pounds Sterling.

Order payment must be made by credit card (Carte Bleue, Master Card, Visa, American Express), Paypal, Alipay, iDeal*, Sofort*. you will be debited as soon as your order is validated. Cards issued by banks outside France must be international bank cards accepted in France.

IEVA retains ownership of the Products delivered until full payment and reserves the right to suspend delivery in the event of late payment until the debtor’s account is settled.

In the event of late payment incidents on the bank account indicated at the time of placing your Order, the amounts due will bear three (3) times the legal interest rate without the need for a formal notice.

For the EU zone, the applicable prices are in € including VAT. In application of the new European VAT regulation of 1 July 2021 for online commerce, we apply the VAT of the country of shipment. For the rest of the world the applicable rates are in € excluding VAT except for the UK, we offer rates in £ excluding VAT.


3.1. Shipping costs

The applicable shipping charges are those in effect on the day of the confirmation of the validation of the Order. However, delivery costs, beyond the control of IEVA, are accordingly subject to change at any time without the responsibility of IEVA being sought.
Shipping costs for orders less than € 50 will be charged and are indicated at the time of validation of the Order. So Colissimo delivery costs are offered for any order above €50.

3.2. Delivery conditions and deadlines

For all products, deliveries will be made according to the choice of the user
3.2.1. By Colissimo within 2 to 4 business days from receipt of the order-confirmation email. 3 Colissimo delivery methods are available:
• So Colissimo Mon Domicile: to the address of your choice. If you are absent or unable to take delivery, the package will be delivered to the nearest post office, after leaving a calling card.
• So Colissimo Mon Commerçant: delivery from one of the 7,000 relay points on French territory according to your choice,
• So Colissimo Mon Bureau de poste: delivery to a post office near the selected address
3.2.2. By UPS within 1 to 2 business days to the address of your choice, from the date of receipt of the order-confirmation email.
A longer period should be expected for deliveries to Corsica and Monaco (2-5 working days).
These delivery deadlines start from the validation of the Order by IEVA.
No deliveries will be made outside mainland France and Monaco.
Delivery deadlines shall be automatically suspended by any event beyond the control of IEVA and resulting in late delivery.
Moreover, IEVA disclaims all responsibility and compensation claims in case of delay due to any false or incorrect information you may have given at the time of the Order.

3.3. Checking Products

It is your responsibility to verify the number and condition of Products upon receipt.
In case of damaged or missing items, please:
– make any usual provisos with the carrier directly on the carrier’s delivery slip, but also, no later than 3 (three) days after receipt of Products, by registered mail;
– notify us within 14 (fourteen) days of delivery by registered mail qt the following address: IEVA – SERVICE CLIENTS ELENATURE – 9 Allée Irène Joliot-Curie, 69800 Saint-Priest FRANCE, retaining the invoice and delivery slip signed with your provisos.


You have a period of fourteen (14) calendar days from the date of receipt of the Order for you to withdraw if the products do not suit you, without necessarily specifying a reason.
To exercise your right of withdrawal, simply return the withdrawal form [click here to download the form] duly completed and signed to the following address : IEVA – SERVICE CLIENTS ELENATURE – 9 Allée Irène Joliot-Curie, 69800 Saint-Priest FRANCE.
In accordance with the provisions of Article L.121-21-3 of the Consumer Code, it is your responsibility to return the Product no later than 14 (fourteen) days of communicating your decision to withdraw.
The first time you buy a product, and for certain products only, IEVA will supply a sample of the product purchased in addition to the product ordered. The sample will allow you to try the ordered product before you open it.
We will fully refund the treatment(s) purchased that have been returned to us provided that the products have not been opened, the protective film and cellophane packaging have not been removed or damaged, and the products have not been used.
The ELENATURE quality department responsible for the inspection of the returned products goes on the state of the product after the return package has been unpacked. We therefore recommend you use robust packaging to avoid any damage to the product during transport; ideally use the original packaging. The invoice corresponding to this purchase should be returned in the package.
We also ask you to retain evidence of the sending of the packages containing the returned Products, failing which IEVA regrets that, in the absence of proof of delivery, that it cannot reimburse any package it does not receive.
Subject to the foregoing, IEVA will reimburse you by bank transfer into the bank account used in the Order the price of returned products and delivery charges at the time of the Order, if they have already been paid, within 14 (fourteen days) from the date IEVA France received and inspected the returned Products. Any return postage will be paid by IEVA only if the product reimbursement is granted. Otherwise, any return postage will be at your expense.


5.1 Delivery

All events of any kind, beyond the control of IEVA, such as acts of God, force majeure, accident, strike, administrative decision, stopping of transport services delaying or preventing the implementation of the delivery is by express agreement, a cause for suspension or termination of the obligations IEVA at its will, without compensation for your benefit.
IEVA will notify you, by any appropriate means and refund the amount of the undelivered Order. A new delivery may be scheduled according to conditions to be agreed if desired.

5.2 Products

Products on the Site are in accordance with regulations in force in France. When you click on the product by visiting the Website, features and information on the Products will then be presented, in particular the capacity, the main active elements, benefits and beauty advice.
IEVA France reserves the right at any time to change the items offered on the Website without notice.


The information requested of you during the creation of your personal account is required to process your order by IEVA and offer you several specific services, including the possibility of making a skin diagnosis either online or with a device at a POS, or of collecting loyalty points.
Depending on your point of connection we may need to synchronize some and / or all of your data between different platforms including website, apps. and devices, to make them available during your connection.

• On the website by clicking on the “My Account” / “My Information” – “My Account” / “My Addresses”
• On the IEVA apps by clicking on “My Profile”
• On the device by clicking on “existing customer search”

Under the Data Protection Act of January 6, 1978 amended by the Global Data Protection Regulation Act of August 14, 2016, you can object to the data processing of this data, and you have a right to access, to of data portability, to rectify and withdraw the data concerning you by connecting to the home page
• of this Website and clicking on “My Account”
• on the IEVA apps. by clicking on “My Profile”
• on the device by clicking on “existing customer search”.

These headings allow you to change your own personal data, and to do this at any time. To delete your personal data, please contact the ELENATURE customer service department stating that you want to delete your data.
All of this information, potentially supplemented by other information at the time of your Order, will be subject to automated processing for the purposes of administrative and commercial management.
Those data are processed by IEVA in accordance with the applicable laws and will be maintained the duration of the process intend.

For more details, please read our Privacy Policy.

This data will be processed by IEVA in strict accordance with the law.


Whatever the medium, all items published on the Site, including graphics, software, photos, sounds, videos, recipes, names and packaging of the products, and without this list being exhaustive, are the exclusive property of IEVA. Any use or reproduction of any kind is strictly prohibited.


8.1. Applicable law and jurisdiction

Any dispute concerning the execution of an Order and / or interpretation of these General Terms and Conditions is subject to French law.
In case of a dispute concerning the interpretation or implementation of agreements between you and IEVA, the competent court will, at the applicant’s choice and in accordance with legal provisions, be either that of the place where the defendant lives or that of the actual delivery of the Product, or that of the place of execution of the service.

8.2. The binding nature of the General Terms and Conditions of Online Sale

Pursuant to the provisions of the Law of 21 June 2004 on trust in the digital economy and the Act of 13 March 2000 on electronic signatures, the act by which you submit your order by computer transaction as specified on the Website constitutes an irrevocable acceptance of the General Terms and Conditions of Sale in force on the day of the Order.
The General Terms and Conditions of Online Sale on the Site thus take precedence over any other condition of sale that may be contained in other documents distributed by IEVA for the Products. It shall not be construed that the Seller has forsworn the subsequent implementation of any of the terms and conditions due to not having prevailed at some point upon any of the provisions of the General Terms and Conditions of Sale.

8.3. Confidentiality & Data protection

IEVA will implement all security measures to ensure the availability, integrity and confidentiality of data exchanged.
For its part, IEVA would like to draw your attention to the need to implement all appropriate measures, such as firewalls and anti-virus, regularly updated and properly configured, to protect you in the most efficient manner possible against intruders , attacks and spread of viruses, to ensure the availability, integrity and confidentiality of information sent on the Website.

8.4. Partial invalidity

The invalidity of any article of these General Terms and Conditions of Online Sale shall not lead to the invalidity of all the General Terms and Conditions of Online Sale.