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Ordering conditions
We do not apply a minimum order amount.
We deliver worldwide(1) and the conditions (fees, carriers and delays) may be subject to variation depending on the country of shipment.
Possible customs fees may be charged by the carrier upon delivery. These are specific to each country and depend on the amount of your order. When charges apply, they are at your expense.
We undertake to notify you by email of the status of your order on the business day(2) following your online purchase, with a tracking number.
We invite you to regularly track the delivery of your package using the link received by email or the "My Account / My Orders" section. In case of problem, you can contact us on info@elenature.com.
The applicable prices are in € including all taxes. For some shipping countries such as the United Kingdom, the applicable rates are in £ including VAT.
(1) we do not ship to the following countries: Romania, Kuwait, Singapore, Taiwan, Vietnam, Congo.
(2) Working days: Monday to Friday excluding public holidays.
Delivery by So Colissimo
The Colissimo delivery is carried out, at your choice, at home or at the collection point.
Colissimo informs you of the availability of your package by email and/or SMS.
In case of absence during the passage of the deliveryman at your home, a notice will be left in your mailbox, giving you the opportunity to retrieve your package at the post office within 2 weeks.
| Delivery country | Fees & delivery time* |
|---|---|
| Metropolitan France, Monaco | From 8€ Free delivery from 50€** of purchase Delivery time***: 2 to 4 working days |
| Germany, Belgium, Netherlands, Luxembourg, Austria, United Kingdom, Portugal, Italy, Spain (excluding specific territories) | From 12€ Free delivery from 60€** of purchase Delivery time***: 3 to 5 working days |
| Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Greece, Iceland, Finland, Norway, Sweden, Turkey, Maghreb, specific territories of Spain and Portugal, other Eastern European countries. | From 18€ Free delivery from 90€** of purchase Delivery time***: 3 to 6 working days |
| The rest of the world**** | From 27€ Free delivery from 120€** of purchase Delivery time***: 4 to 10 working days |
*Prices are "from", they are automatically and increasingly calculated according to the weight of the parcel and the country of delivery.
** Free shipping is applicable on the total amount of the purchase after application of a discount code.
***Delivery times are given as an indication. Delivery delays beyond our control may occur during the delivery of your package, especially during periods of high activity such as Black Friday, Christmas or Sales.
****Excluding Romania, Turkey, Kuwait, Singapore, Taiwan, Vietnam, Congo.
Delivery by UPS
Delivery is made to the address of your choice.
| Delivery country | Fees & delivery time* |
|---|---|
| Metropolitan France, Monaco | From 19€ Delivery time***: 1 to 2 working days. |
| Germany, United Kingdom, Belgium, Scotland, Spain (outside the Canary Islands, Ceuta and Melilla), Northern Ireland, Italy, Luxembourg, Netherlands, United Kingdom | From 20€ Delivery time***: 1 to 2 working days. |
| Austria, Andorra Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Greece, Iceland, Finland, Norway, Sweden, Turkey, Maghreb, specific territories of Spain and Portugal, other Eastern European countries. | From 21€ Delivery time***: 1 to 2 working days. |
| Reunion Island - French West Indies | From 30€ Delivery time***: 2 to 4 working days. |
| Rest of the World**** | From 40€ Free delivery from 150€** of purchase Delivery time***: 2 to 6 working days. |
*Prices are "from", they are automatically and increasingly calculated according to the weight of the parcel and the country of delivery.
** Free shipping is applicable on the total amount of the purchase after application of a discount code.
***Delivery times are given as an indication. Delivery delays beyond our control may occur during the delivery of your package, especially during periods of high activity such as Black Friday, Christmas or Sales.
****Excluding Romania, Turkey, Kuwait, Singapore, Taiwan, Vietnam, Congo.
To make a return
Download the withdrawal form below, print it and send it completed by email or in the post to ELENATURE Customer Service within 14 days of receipt of your order.
Download the withdrawal form here.
